Our services

Strategic support

Intercultural Development Inventory® (IDI)

We offer a comprehensive assessment of your current state and data-driven, strategic, and actionable recommendations so you can focus your efforts and have a benchmark to measure progress.

Once you know what to focus on, we will develop your DEI policy, strategy, action plan, specific program, process, or element of a DEI structure to help you deliver on your commitments.

Group of people in the office

Assessment

DEI Audits

We offer a comprehensive assessment of your current state and data-driven, strategic, and actionable recommendations so you can focus your efforts and have a benchmark to measure progress.

  • Diversity Audit: a multidimensional analysis of selected dimensions of diversity at various levels
  • Inclusion Audit: an assessment of employees’ experiences and sense of inclusion in various interactions
  • Systems Audit: a holistic assessment of organizational practices, processes and policies from a DEI perspective
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Work with us

Why DEI Audits?

  • They are a key element of a strategic and data-driven approach to DEI

  • You need a comprehensive assessment of the current state to create a DEI strategy

  • Audits can be an external assessment of the outcomes of your strategies and initiatives

  • The result is a report with data-driven, strategic, and actionable recommendations

  • The findings give you a benchmark to measure your future progress

Co-design

DEI Policy, Strategy, Plan

We help organizations create, implement, and revise their DEI policies, strategies, or plans. Our process fosters collaboration, engages diverse levels of the organization, and builds your internal capacity to advance DEI.

There is no one-size-fits-all “best practice” strategy, policy, or plan. An effective document must be unique to your organization and created collaboratively with input from your stakeholders.

 

Engineers Planning Structure

Co-design

Programs, processes, and structures

We help organizations create intentional programs and processes that foster diversity, equity and inclusion. For example, we can design inclusive policies and practices for hiring, onboarding, employee development, and promotion. We also support organizations in creating DEI Councils, Working Groups, and Employee Resource Groups – ERGs.

 

Strategic support

Ad Hoc Advising

One-hour consultation on a specific element of DEI work. 

 

Building a workplace that works for everyone requires time and commitment.

I created What Works as a collaboration platform to bring high-quality consultants to help you advance Diversity, Equity, and Inclusion (DEI) at your organization.

Building a workplace that works for everyone requires time and commitment.

I created What Works as a collaboration platform to bring high-quality consultants to help you advance Diversity, Equity, and Inclusion (DEI) at your organization.

Testimonials

Why What Works?

Diversity, Equity, and Inclusion (DEI) is a journey without a destination
and it takes time and commitment to do it right.

We wholeheartedly recommend What Works to organizations seeking an experienced and reliable partner in the area of Diversity, Equity, and Inclusion (DEI).

Our collaboration with What Works, particularly with Anna Kostecka, was a highly valuable experience. As part of the “Activate Curiosity!” educational series for IKEA employees, we jointly delivered two sessions focused on respect, curiosity, and identity in the workplace.

Anna is a top-tier professional with extensive, up-to-date expertise in DEI. Throughout the sessions, she created a safe and open space that encouraged the free exchange of diverse perspectives. Her attentiveness, dialogue facilitation skills, and genuine curiosity about others enabled participants to engage with the topic.

Zdjęcie Katarzyny Kaczmarek

Katarzyna Kaczmarek

Country Equality, Diversity & Inclusion Leader, IKEA Retail Sp. z.o.o.

She is a well-rounded professional, educator, and advocate who truly understands what it takes to elevate any organizations’ diversity actions to a higher level of effectiveness.

I’ve had the wonderful opportunity to collaborate with Anna on the design and delivery of an inclusive leadership program. Anna has shown an innate talent for leading a multifaceted program and for leveraging her in-depth knowledge and experience to support leaders and employers in achieving inclusive workplaces. She is a well-rounded professional, educator, and advocate who truly understands what it takes to elevate any organizations’ diversity actions to a higher level of effectiveness.

Shirley Marie Garcia

Director, People and Culture at March of Dimes Canada

Not only we recognized personal growth from Anna’s coaching but, as a team, we became a more aligned leadership team.

In 2020, our team embarked on a journey of inclusive leadership & culture transformation. We engaged Anna to customize an IDI assessment, conduct individual coaching sessions to my leadership team, and facilitate an interactive learning session for the group. Not only we recognized personal growth from Anna’s coaching but, as a team, we became a more aligned leadership team and have implemented a number of practices benefiting our entire organization.

Professional photo of Daniel Yeung

Daniel Yeung

Director, Customer Experience Strategy and Operations at Telus