Our services

Global teams

Assessments and learning sessions for leaders and teams that give them knowledge, tools, and strategies to work and lead more effectively across cultures. 

Global Teams

Introductory webinars

Interactive 60-90 min online learning sessions that increase awareness and knowledge, spark curiosity, and provide practical action items to try out.

Topics:

  • Working Across Cultures
  • Intercultural Communication
  • On-demand topics
Person Writing on Notebook

Global teams

Practical Workshops

Practical half-day workshops that explore how culture impacts day-to-day work. We work through organization-specific scenarios, and participants get tools for more effective global collaboration. Available online or in person.

Topics:

  • Effective intercultural communication
  • Building trust in global teams
  • Leading people and projects across cultures
  • Effective global collaboration with a focus on specific cultures, e.g. Poland, the U.S., Canada, and India
  • On-demand topics

Global Teams

Team Workshops: GlobeSmart® Profile

Half-day session for teams who want to build more effective and culturally aware collaboration with their colleagues and clients.

We work with individual and team GlobeSmart® Profiles, a research-backed assessment of team members’ work-style preferences that shape how they interact, lead, and collaborate.

This workshop can accelerate onboarding, prepare the team for global collaboration, or be a team-building session. Available online or in person.

 

Work with us

What past participants said

  • “It was a great training with a lot of examples, related to our personal experience. The facilitator was able to motivate everyone to speak up and share their knowledge and point of view.”

  • “I thought it was great: a good length and a good balance of presentation vs group activities to put the learnings into practice.”

  • “Everything was awesome, thank you!”

  • “I like the trainer and the very interactive format of the session. Exercises always help me fixate the content better than purely hypothetical trainings.”

  • “It was great, engaging and informative.”

  • “This was really fun and valuable!”

Intercultural Development Inventory logo

Global Teams

Assessment and Coaching: IDI

Intercultural Development Inventory (IDI) is a globally recognized tool that helps leaders, teams, and organizations assess their intercultural competence and understand their mindset toward a wide range of “other culture” groups, including nationality, ethnicity, race, gender, and other diversity categories.

To date, +1M people have taken it to improve their capabilities. You can use it for individual or group development.

Building a workplace that works for everyone requires time and commitment.

The best time to conduct a series of audits is when you plan to develop a DEI strategy or an Action Plan.

We know that organizations have different needs so we also offer Diversity Audits, Inclusion Audits, and DEI Systems Audits separately.

Testimonials

Why What Works?

Diversity, Equity, and Inclusion (DEI) is a journey without a destination
and it takes time and commitment to do it right.

We wholeheartedly recommend What Works to organizations seeking an experienced and reliable partner in the area of Diversity, Equity, and Inclusion (DEI).

Our collaboration with What Works, particularly with Anna Kostecka, was a highly valuable experience. As part of the “Activate Curiosity!” educational series for IKEA employees, we jointly delivered two sessions focused on respect, curiosity, and identity in the workplace.

Anna is a top-tier professional with extensive, up-to-date expertise in DEI. Throughout the sessions, she created a safe and open space that encouraged the free exchange of diverse perspectives. Her attentiveness, dialogue facilitation skills, and genuine curiosity about others enabled participants to engage with the topic.

Zdjęcie Katarzyny Kaczmarek

Katarzyna Kaczmarek

Country Equality, Diversity & Inclusion Leader, IKEA Retail Sp. z.o.o.

She is a well-rounded professional, educator, and advocate who truly understands what it takes to elevate any organizations’ diversity actions to a higher level of effectiveness.

I’ve had the wonderful opportunity to collaborate with Anna on the design and delivery of an inclusive leadership program. Anna has shown an innate talent for leading a multifaceted program and for leveraging her in-depth knowledge and experience to support leaders and employers in achieving inclusive workplaces. She is a well-rounded professional, educator, and advocate who truly understands what it takes to elevate any organizations’ diversity actions to a higher level of effectiveness.

Shirley Marie Garcia

Director, People and Culture at March of Dimes Canada

Not only we recognized personal growth from Anna’s coaching but, as a team, we became a more aligned leadership team.

In 2020, our team embarked on a journey of inclusive leadership & culture transformation. We engaged Anna to customize an IDI assessment, conduct individual coaching sessions to my leadership team, and facilitate an interactive learning session for the group. Not only we recognized personal growth from Anna’s coaching but, as a team, we became a more aligned leadership team and have implemented a number of practices benefiting our entire organization.

Professional photo of Daniel Yeung

Daniel Yeung

Director, Customer Experience Strategy and Operations at Telus