Terms of Use

The website is run by What Works – Anna Kostecka, NIP: 6762323495 based in Warsaw, Poland, email address: [email protected].

What Works maintains this website, any courses offered, and other linked and related sites (the “Site”) for the use of its clients, partners, students, and other Site users (“Users”) upon agreement to the following terms. Please read the terms carefully before using the Site. Use of this website indicates acceptance of these “Terms of Use” and forms a binding agreement between you and What Works. If you disagree with these terms, do not use this Site.

1. Use of Site

Our e-learning courses are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with an online course creation platform that allows us to sell our products/services to you. The price shown on the order summary page is the total price. If you make a purchase, we use a third-party payment processor such as Stripe. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

What Works provides various materials, information, quizzes, tests, questions, articles, news and other information on this and related sites and courses offered through this site (the “Materials”). What Works authorizes each User to view and download Materials. Users may not modify the Materials at this Site or reproduce, share or distribute them. Users will keep all Materials confidential, and will not sell, auction, loan, rent, give away, describe, summarize, or otherwise reveal the Materials or their contents, to any other person or entity without the written permission of What Works. Any breach of these Terms of Use automatically terminates your authorized use of the Site.

Services are delivered immediately after purchase and are available to user for the period of time indicated on the website or in the course description.

2. User Warranty

As a User, you warrant that you are not an agent or employee of any company that consults on diversity, equity and/or inclusion and that the Site and Materials are solely for your personal development.

3. Trademark and Copyright

What Works and certain other brands, trademarks, and service marks are marks of What Works and its affiliates. The Materials on this Site are copyrighted, and any unauthorized use of any Materials on this Site may violate copyright, trademark, and other laws.

4. Hyperlinks

Links to external websites are provided solely as a convenience to you. What Works has not reviewed all of these external websites, does not control and is not responsible for any of these sites or their content. If you decide to access any of the external websites linked to this Site, you do so at your own risk.

5. No Warranty

The Materials provided at this site are provided “as is” without any warranties of any kind, including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. What Works further does not warrant the accuracy and completeness of the Materials at this Site. What Works may change the Materials at this Site or the services and prices described in them at any time without notice. The Materials at this Site may be out of date, and What Works makes no commitment to update the Materials at this Site.


The above provisions do not affect the liability of What Works towards EU citizens. What Works shall be liable to the consumer for any lack of conformity which exists at the time when the goods were delivered and which becomes apparent within two years of that time.

Digital content or digital service shall be in conformity with the contract if in conformity with the contract are, in particular, their:

  1. description, type, quantity, quality, completeness, functionality, compatibility, interoperability, and availability of technical support and updates;
  2. their suitability for the specific purpose for which the consumer needs them, of which the consumer has been informed by the entrepreneur at the latest at the time of the conclusion of the contract and which the entrepreneur has accepted.
    If you want to make a complaint, use our e-mail address. We will process it within 14 days. In B2B relations the above-mentioned liability is excluded to the extent permitted by law.

6. Limitation of Liability

In no event will What Works, its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever (including, without limitation, those resulting from interruption of services or inaccurate information) arising out of use, inability to use, or the results of the use of this Site, any websites linked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for servicing, repairing or correcting equipment or data, you assume all costs.

7. Right of withdrawal – EU citizens

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall expire after 14 days from the date of delivery of the goods or services. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of normal delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract.
We will refund the payment using the same means of payment as you used in the original transaction, unless you have expressly agreed otherwise. In any case, you will not incur any charges in connection with this refund.

The consumer’s right of withdrawal shall not apply in particular to contracts:

  1. service provision where the entrepreneur has performed a service in full with the express consent of the consumer who has been informed before the performance of the service by the entrepreneur that he/she will lose his right of withdrawal after the entrepreneur has performed the service;
  2. for the supply of digital content which is not recorded on a tangible medium where performance has begun with the consumer’s prior express consent before the end of the withdrawal period only if the entrepreneur has previously informed the consumer of the loss of the right of withdrawal.

8. Applicable Law

The Terms of Use are governed by the laws of Poland, especially when it comes to B2B cooperation. At the same time, What Works complies with the consumer protection laws of the consumer’s country.

Failure to enforce strict performance of the Terms of Use of Use shall not be construed as a waiver of any provision or right. What Works may assign its rights and duties under the Terms of Use without notice to any party.

9. Effective Date and Updates

The Terms are effective as of December 1st, 2022 and are subject to change without notice by What Works at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.

Please note that What Works addresses its offer to users from many countries. The aforementioned provisions are not intended to limit the consumer’s rights under the laws of any particular country if those laws are applicable. In such cases, the relevant country’s regulations shall apply instead of the relevant provisions of the Terms and Conditions.